FinLawPro – Trusted Legal & Finance Resource
Effective Date: 12-May-2025
At FinLawPro, we prioritize transparency and fairness in all our services. This Cancellation and Refund Policy for Online Legal Consultation has been designed to provide clear and comprehensive guidelines for our clients. It outlines the conditions under which you can cancel appointments, request refunds, and reschedule consultations. Our goal is to ensure a seamless and satisfactory experience for all our clients while maintaining fairness in our policies.
1. Booking Confirmation
When you book a legal or financial consultation through FinLawPro, your session is confirmed once the payment is successfully completed. Upon confirmation, you will receive an email containing the session details, including the date, time, and instructions for the consultation.
We process all payments securely through trusted Payment Gateways, ensuring a safe and seamless transaction experience for our clients. This secure process guarantees that your payment information is handled with the utmost care and confidentiality.
By completing the booking process, you agree to the terms outlined in this Cancellation and Refund Policy for Online Legal Consultation.
2. Cancellation Policy
We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your consultation. To accommodate such situations, we have established the following cancellation guidelines:
Cancellations with Notice
- You may cancel your consultation appointment at least 12 hours before the scheduled time by emailing us at contact@finlawpro.com.
- Cancellations made within this window are eligible for either rescheduling or a full refund, depending on your preference.
Late Cancellations
- Requests made less than 12 hours in advance may not qualify for a refund. However, we understand that emergencies can occur, and we will review such cases individually to ensure fairness.
- While we strive to accommodate all clients, late cancellations may result in forfeiture of the session fee due to the time and resources allocated for your consultation.
These guidelines are an integral part of our Cancellation and Refund Policy for Online Legal Consultation, ensuring fairness for both clients and consultants.
3. Refund Eligibility
Refunds may be granted under specific conditions to ensure a fair resolution for all parties involved. Refunds are processed securely via trusted Payment Gateways.
Refunds may be approved under the following circumstances:
- The session is canceled with sufficient notice (as outlined above).
- The assigned consultant fails to attend the session due to unforeseen circumstances.
- A technical issue on our side prevents the session from taking place.
All refund requests are reviewed on a case-by-case basis to ensure that each situation is handled fairly and in alignment with our Cancellation and Refund Policy for Online Legal Consultation.
4. Non-Refundable Situations
While we strive to provide flexibility and fairness, there are certain scenarios where refunds cannot be issued. These include:
- No-shows: If you fail to attend the session without providing prior cancellation notice, the session fee will not be refunded.
- Misunderstanding of Service: Dissatisfaction arising from a misunderstanding of the service nature (e.g., consultation is not legal representation) will not qualify for a refund.
- Incomplete or Inaccurate Information: Failure to provide accurate or complete information during the booking process may result in the forfeiture of the session fee.
Please note: Our consultations are intended to provide general legal or financial insights and are not a substitute for professional legal representation. This distinction is clearly outlined in our terms to ensure transparency.
5. Refund Processing Timeline
Once a refund request is approved, the refund will be processed within 7–10 business days using the original payment method. Refunds are securely handled through the payment gateway in use, ensuring a smooth and reliable process.
You will receive a confirmation email once the refund has been initiated. If you have any concerns or questions about the refund process, please feel free to contact us.
6. How to Contact Us
For cancellations, rescheduling, or refund-related inquiries, we encourage you to reach out to us. Our team is committed to resolving your concerns promptly and ensuring a seamless experience.
- Email: contact@finlawpro.com
- Visit: About Us to learn more about FinLawPro and our services.
We value your trust and strive to provide the highest level of service. If you have any questions about this policy or need assistance, please do not hesitate to contact us.
Related Information
For more details on payment processing, please refer to the Payment Gateway Refund Policy. This policy elaborates on the procedures and timelines for refunds, ensuring alignment with our Cancellation and Refund Policy for Online Legal Consultation.
Final Note
At FinLawPro, we are dedicated to providing a professional and transparent experience for all our clients. This Cancellation and Refund Policy for Online Legal Consultation reflects our commitment to fairness and clarity. Whether you need to cancel, reschedule, or request a refund, we are here to assist you every step of the way.
If you have any further questions or require additional support, please reach out to us at contact@finlawpro.com. Your satisfaction is our priority. Also for any technical query or information you can visit our technology partiner Aasakya Digitals.